Warm Neutral Textile Haven

Effective Date: October 3, 2026

Welcome to ossum.in. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

1. Company Information

The website ossum.in is owned and operated by:

  • Company Name: Warp and Weft India
  • Registered Address: Ujha Road, Panipat, Haryana, India
  • Email: support@ossum.in
  • Phone / WhatsApp: +91 9991942662

2. Eligibility and User Accounts

  • By using our site, you represent that you are at least 18 years of age and possess the legal capacity to enter into binding contracts.
  • You may be required to create an account to complete a purchase. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

3. Products, Pricing, and Availability

  • Accuracy: We strive to display the colors, images, and details of our products as accurately as possible. However, we do not warrant that product descriptions or other content are error-free, complete, or reliable.
  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.
  • Availability: All products are subject to availability. If a product is out of stock, we will notify you and either offer a substitute, provide a refund, or cancel the order.

4. Orders, Payments, and Billing

  • Order Acceptance: Placing an order does not guarantee its acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspected fraud.
  • Payments: You agree to pay all charges at the prices quoted for your purchase, including applicable taxes and shipping fees. Payments are processed through secure third-party payment gateways.

5. Shipping and Delivery

  • We will make every effort to deliver your products within the estimated timeframes provided at checkout. However, delivery times are estimates and not guaranteed.
  • The risk of loss and title for the products pass to you upon delivery of the items to the carrier.

6. Returns and Refunds

We have a strict and specific policy regarding returns and refunds to ensure fairness and quality control:

  • Condition for Return: Returns and refunds are only possible if the product received is physically damaged, defective, or incorrect. We do not accept returns for change of mind, sizing issues, or personal preference.
  • Timeframe: You must report any damage or defect and initiate a return request within 2 to 3 days of receiving the product. Claims made after this 3-day window will not be entertained.
  • Process: To claim a return, you must email support@ossum.in with your Order ID and clear photographic/video evidence of the damage within the 2-3 day window.
  • For full details, please refer to our dedicated [Return and Refund Policy] page.

7. Intellectual Property Rights

  • All content on this website, including but not limited to text, graphics, logos, images, product designs, and the “ossum.in” brand name, is the exclusive property of Warp and Weft India and is protected by Indian and international copyright and trademark laws.
  • You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

8. Limitation of Liability

  • To the fullest extent permitted by law, Warp and Weft India (and its directors, employees, and affiliates) shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the products purchased.
  • Our total liability to you for any claim arising out of these Terms or your purchase shall not exceed the total amount you paid for the specific product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Warp and Weft India, its officers, and employees from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your misuse of the website, violation of these Terms, or infringement of any third-party rights.

10. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with these Terms, including your use of the website or purchase of products, shall be subject to the exclusive jurisdiction of the courts located in Panipat, Haryana, India.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be posted on this page with the “Effective Date” updated accordingly. Your continued use of the website following any changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions, concerns, or require support regarding these Terms and Conditions, please contact us at:

  • Company: Warp and Weft India
  • Address: Ujha Road, Panipat, Haryana, India
  • Email: support@ossum.in
  • Phone: +91 9991942662