Effective Date: October 3, 2026

Thank you for shopping at ossum.in, owned and operated by Warp and Weft India. This Shipping Policy outlines how we process, dispatch, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

  • All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays) after your payment has been successfully confirmed.
  • Orders placed after 2:00 PM IST will be processed on the next business day.
  • During festive seasons, sales events, or unforeseen circumstances, processing times may be slightly extended. We will notify you via email if there is any significant delay.

2. Shipping Partners

We partner with trusted third-party logistics and courier companies to ensure safe and timely delivery of your orders. Our shipping partners may include, but are not limited to:

  • Delhivery
  • BlueDart
  • Ecom Express
  • Xpressbees
  • India Post
  • Other regional or national courier services

Please note: The specific courier assigned to your order is determined automatically based on your delivery location, product type, and service availability. We do not accept requests for a specific courier partner.

3. Shipping Destinations

  • Domestic Shipping: We currently ship to most pin codes across India.
  • International Shipping: At this time, we do not offer international shipping. All orders must have a delivery address within India.
  • Remote/Restricted Areas: Certain remote, hilly, or defense-restricted areas may have limited courier serviceability. If your pin code is not serviceable, we will notify you and offer a full refund.

4. Estimated Delivery Timelines

Delivery times are estimates and begin from the date of dispatch, not the date of order placement:

RegionEstimated Delivery Time
Delhi NCR / Haryana (including Panipat)2 – 4 business days
Metro Cities (Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune)3 – 5 business days
Rest of India (Tier 2 & Tier 3 Cities)4 – 7 business days
North-East States & Remote Areas5 – 10 business days

These are approximate timelines. Actual delivery may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

5. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase.
  • We may offer free shipping on orders above a certain value or during special promotional periods. Such offers will be clearly communicated on our website.
  • Shipping charges are non-refundable in the event of a return, except in cases where the product was received damaged or defective (as per our Return and Refund Policy).

6. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package on the courier partner’s website.
  • You can also track your order status by logging into your account on ossum.in (if you created one during checkout).
  • Tracking information may take 12–24 hours to update after dispatch.

7. Delivery Attempts and Failed Deliveries

  • Our courier partners will make up to 3 delivery attempts at the address provided.
  • If all delivery attempts fail (due to the recipient being unavailable, incorrect address, or refusal to accept the package), the order will be returned to us (RTO – Return to Origin).
  • In the event of an RTO:
    • If the order was prepaid, we will issue a refund to your original payment method after deducting the shipping charges and any RTO handling fees.
    • If the order was Cash on Delivery (COD), the order will be cancelled and no further action is required from your side.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

8. Cash on Delivery (COD)

  • COD may be available for select pin codes at our discretion.
  • A small COD convenience fee may be applicable and will be displayed at checkout.
  • Please keep the exact order amount ready at the time of delivery, as our courier partners may not carry change.
  • We reserve the right to cancel COD orders if the address is not verifiable or if there is a history of failed COD deliveries associated with the customer’s phone number or address.

9. Damaged or Incorrect Deliveries

  • We take great care in packaging your products to prevent damage during transit. However, if you receive a damaged, defective, or incorrect product, please refer to our Return and Refund Policy.
  • Important: You must report any damage or discrepancy within 2 to 3 days of receiving your order by emailing support@ossum.in with photographic/video evidence. Claims raised after this window will not be accepted.
  • We recommend recording an unboxing video when opening your package, as this serves as the strongest evidence in case of transit damage claims.

10. Address Changes and Order Modifications

  • Once an order has been placed, we cannot guarantee changes to the shipping address or order details.
  • If you need to make a change, please contact us immediately at support@ossum.in or call +91 9991942662. We will attempt to accommodate your request if the order has not yet been dispatched.
  • Once the order has been handed over to our shipping partner, address changes are subject to the courier’s policies and may incur additional charges.

11. Customs, Duties, and Taxes

  • Since we currently ship only within India, no customs duties apply.
  • All applicable taxes (including GST) are included in the product price or clearly shown at checkout. There are no hidden charges.

12. Force Majeure

Warp and Weft India shall not be held liable for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government restrictions, courier service disruptions, or acts of God.

13. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us:

  • Company: Warp and Weft India
  • Address: Ujha Road, Panipat, Haryana, India
  • Email: support@ossum.in
  • Phone / WhatsApp: +91 9991942662
  • Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST