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Effective Date: October 3, 2026

At ossum.in, owned and operated by Warp and Weft India, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us process your orders and improve your shopping experience. This includes:

  • Personal Information: When you place an order or create an account, we collect your name, email address, phone number, shipping address, and billing address.
  • Payment Information: We collect payment details necessary to process your transaction. Please note: We do not store your complete credit/debit card numbers or CVV codes on our servers. All payment transactions are processed through secure, PCI-compliant third-party payment gateways.
  • Non-Personal/Technical Information: We automatically collect your IP address, browser type, device information, and browsing behavior on our site through cookies and analytics tools to optimize website performance.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process, fulfill, and ship your orders.
  • To communicate with you regarding your order status, returns, or customer support queries.
  • To send promotional emails, newsletters, or special offers (you can opt-out of these at any time).
  • To improve our website layout, product offerings, and overall user experience.
  • To comply with legal obligations and resolve disputes.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to others. We may share your data only in the following circumstances:

  • Third-Party Service Providers: We share necessary information with trusted third parties (such as courier/shipping partners like Delhivery or BlueDart, and payment gateways) to fulfill your order.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if such disclosure is necessary to support any litigation, protect our rights, or ensure the safety of our users.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information during transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website (like the shopping cart).

6. Your Rights Regarding Your Data

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal and accounting requirements.
  • Opt-Out: Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at support@ossum.in.

7. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information immediately.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below for the purpose of addressing any grievances or discrepancies regarding the use of our website or data practices:

  • Name/Designation: Grievance Officer, Warp and Weft India
  • Address: Ujha Road, Panipat, Haryana, India
  • Email: support@ossum.in
  • Phone: +91 9991942662
  • Time of Redressal: We aim to acknowledge and resolve all grievances within 30 days of receipt.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Company: Warp and Weft India
  • Address: Ujha Road, Panipat, Haryana, India
  • Email: support@ossum.in
  • Phone: +91 9991942662